Can you drive me to a location that’s not listed on your website?
Please contact us here or send us an email to [email protected] and tell us where exactly you are going. We’ll respond right away with a price and details.
Do you pick-up and drop-off at rental villas and Airbnb?
Yes, of course. We’d be happy to drop you off directly at your Airbnb, rental villa or beach condo.
Rental houses often ask you to check in somewhere other than the actual house: a real estate office, tour office, etc. Please find out where you need to check in and the address of the house. Or if you have a local number for the people who manage it, we can find the address and any specific details ourselves.
Many Airbnb’s have steep/bad driveways that requires Four Wheel Drive. Please read below about 4×4 vehicles
How early should I book a transfer?
But we are a small business with limited capacity and the sooner you book your space the better.
Payment for your reservation is not due until one week before the trip. And it is refundable 100% until 24 hours before the trip.
Are taxes or other fees added to the price?
And we’ll never charge you more for unexpected delays out of your control. This includes road construction, slow traffic, bad weather, delated flights, etc.
Can I change my pick-up time after I booked a trip?
After that, we are subject to availability. But we can usually accommodate most changes you may need even the same day of the trip.
Can I pay directly to the driver in cash after the trip?
You can also pay by bank wire and Paypal.
Since 2012 we don’t have a system to receive cash payments. But if paying in cash is very important for you, please contact us in advance, by phone or email, and we’ll arrange it.
Payments for private transfers are 100% refundable until 24 hours before the trip.
Can the drivers speak English?
If requested, we can confirm a driver with a higher level of English but that increases the cost by $20 to $35 US per trip. In our experience, it’s not necessary to pay extra unless you have some specific communication needs.
Keep in mind that even if you hire a bilingual driver, they are not tour guides and don’t have the specific knowledge and training to work as such.
Where / how will I find the driver at the airport?
Our driver will be waiting for you right at the exit of the terminal, after clearing customs. He/she will be holding a sign with your name and our logo with the blue morpho butterfly.
When we confirm your trip, we’ll give you specific instructions for the San Jose Airport or the Liberia Airport. We’ll also give you contact cell phone numbers and other details.
What happens if my flight is delayed or cancelled?
Your airport pick-up will always be re-scheduled free of charge, if your flight is delayed, changed or canceled for any reason.
Will you really be there to pick us up?
Please make sure the date and flight number are correct when you receive our confirmation by email.
How old are the vans?
The vehicles we use for our Private Transfers are always less than 6 years old.
In 2021 this means they will be models 2015 or newer.
Do the vans have Air Conditioning?
Do the vans have wi-fi?
WiFi access is available through the driver’s mobile phone on the big majority of our private transfer services.
If having WiFi is important for you, please let us know and we’ll make sure you have WiFi access in all your trips.
Do keep in mind that access to the internet depends on the cell phone network, and there are large areas of the country with no cell phone signal, especially when driving across the mountains.
Do we need a car seat for our children?
But we do provide car seats, free of charge, and we’ll have one for your kids if you need it.
From our experience, however, we have learned that really small kids (maybe under 2), do a lot better on long drives when using their own seat they are familiar with.
Is there enough space for our luggage?
Your luggage always travels inside the van. Never on roof racks.
Can you take surfboards, bicycles or large suitcases?
The size of the surfboards is important as long boards don’t fit inside our smaller vans.
Do you have 4x4 vehicles?
A few hotels and rental villas still have steep/bad driveways that require 4WD vehicles. This is common in areas like Uvita, Dominical, Santa Teresa, El Castillo and others, and especially in the rainy season. But the difficult road is normally a very short distance, just before the house. So you don’t really need to pay a lot more to drive an SUV all the way from the airport. We’ll provide the long transfer with a very comfortable van, and we’ll arrange a local 4×4 vehicle to drive you on that last stretch of bad road. Please contact us for details.
We do keep one Toyota Prado SUV at our base in Arenal for some specific transfers in this area.
Can we make stops to take pictures or have lunch?
Can you give us suggestions for sightseeing stops along the way?
But please contact us and tell us what interests you. We’ll be happy to provide other suggestions and make arrangements.
Will the driver tell us about the country and the nature/history?
While talking to the group is easy to do on small vans, it can be very difficult in the Coasters and other large buses.
Also, keep in mind that most of our drivers are not licensed tour guides and don’t have the specific knowledge and training to work as such.
How much should I tip the driver?
The drivers expect some tip but we understand there are big cultural differences among nationalities, personal preferences, budget, etc., and we can’t force you to a specific amount by including it in the price.
We say the average is anywhere between $2 and $50 per trip, depending on distance, time and conditions of each transfer.
I forgot something in the van. What can I do?
Our drivers have instructions to check the vans thoroughly when dropping you off. And also, to report any items found in the vans to our office immediately.
If possible, the driver will drive back to your hotel (or to the airport) to return the item right away. If not, our operations office will coordinate to return the item with the next driver who goes in your direction.
Service was great. Where can I leave a review?
Two days after your transfer service we’ll email you a Service Evaluation Form. It will include links for you to write a review on TripAdvisor or Google.
or call us
Toll free USA & Canada: 1-877-465-4194
Office in Costa Rica: +506 2479 7150