Policies
Morpho Vans Reservation Policies
Private Transfers
- All reservations are confirmed in writing, by email
- Full payment is due 7 days before the transfer
- We’ll refund 100% of all cancellations received in our office more than 24 hours before the trip
- No refunds will be made on cancellations received in our office less than 24 hours before the trip
- Private airport pick ups will be re-scheduled without any charge, if your flight is delayed or canceled for any reason
For Private Transfer Reservations between December 10th and January 10th every year, these special policies apply:
- Full payment is due within 5 days of confirmation
- All bookings without full payment on the due date are subject to availability
- Payments are 100% refundable up to 3 days before the trip
- There are no refunds for cancellations received in our office less than 72 hours before the pick-up time
- Reservations made after November 30th should be paid within 24 hours of confirmation. Otherwise they will be put on waiting list
Shared Shuttle Services
- Morpho Vans does NOT operate Shared shuttles, but we can make reservations on a few specific shared services like the Jeep-Boat-Jeep between Arenal and Monteverde
- Full payment is required to confirm your space in the shuttles
- We’ll refund 100% of all cancellations received in our office more than 48 hours before the trip
- No refunds will be made on cancellations or changes less than 48 hours before the trip
Changes to Private Transfer Reservations
- We’ll make any changes you request up to 48 hours before the pick up time
- After that we are subject to availability, but we can usually accommodate most changes you may need, even the same day of the trip
Multi-Day Itineraries and Hotel Reservations
- 25% deposit is required to reserve space
- Full payment is due 30 days before the tour/service date
- We’ll refund 90% of all cancellations received in our office more than 30 days before the service date
- We’ll refund 50% of all cancellations received in our office between 30 and 15 days before the service date
- No refunds will be made on cancellations received in our office less than 15 days before the service date or once a tour has begun
- A full refund will be made if we must cancel a trip due to bad weather or other hazardous conditions. We highly recommend our customers to purchase travel insurance
- Morpho Vans reservation policies are simple, but if you must cancel your trip for any reason and we have not paid deposits to our providers, we’ll always try to refund as much as possible.
Privacy policy
Morpho Vans will not give your personal information to any other person or organization that does not pertain to your trip. Your personal data is collected strictly to help us bring you the information you are seeking, and to provide you with the best possible service.
Insurance
We recommend you to get travel insurance. We recommend using World Nomads because they offer insurance specifically created for sports and adventure trips like ours. You can find out more about them by following the link below. Travel Insurance with World Nomads
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