Policies
Morpho Vans Reservation Policies
Private Transfers
- All reservations are confirmed in writing, by email
- Full payment is due 7 days before the transfer
- We’ll refund 100% of all cancellations received in our office more than 24 hours before the trip
- No refunds will be made on cancellations received in our office less than 24 hours before the trip
- Private airport pick ups will be re-scheduled without any charge, if your flight is delayed or canceled for any reason
For Private Transfer Reservations between December 10th and January 10th every year, these special policies apply:
- A 25% deposit is required to confirm your reservation. And full payment is due on November 30th
- All bookings without full payment on the due date are subject to availability
- Payments are 100% refundable up to 3 days before the trip
- There are no refunds for cancellations received in our office less than 72 hours before the pick-up time
- Reservations made after November 30th should be paid within 24 hours of confirmation. Otherwise they will be put on waiting list
Shared Shuttle Services
- Morpho Vans does NOT operate Shared shuttles, but we can make reservations on a few specific shared services like the Jeep-Boat-Jeep between Arenal and Monteverde
- Full payment is required to confirm your space in the shuttles
- We’ll refund 100% of all cancellations received in our office more than 48 hours before the trip
- No refunds will be made on cancellations or changes less than 48 hours before the trip
Changes to Private Transfer Reservations
- We’ll make any changes you request up to 48 hours before the pick up time
- After that we are subject to availability, but we can usually accommodate most changes you may need, even the same day of the trip
Multi-Day Itineraries and Hotel Reservations
- 25% deposit is required to reserve space
- Full payment is due 30 days before the tour/service date
- We’ll refund 90% of all cancellations received in our office more than 30 days before the service date
- We’ll refund 50% of all cancellations received in our office between 30 and 15 days before the service date
- No refunds will be made on cancellations received in our office less than 15 days before the service date or once a tour has begun
- A full refund will be made if we must cancel a trip due to bad weather or other hazardous conditions. We highly recommend our customers to purchase travel insurance
- Morpho Vans reservation policies are simple, but if you must cancel your trip for any reason and we have not paid deposits to our providers, we’ll always try to refund as much as possible.
Privacy policy
Morpho Vans will not give your personal information to any other person or organization that does not pertain to your trip. Your personal data is collected strictly to help us bring you the information you are seeking, and to provide you with the best possible service.
Insurance
We recommend you to get travel insurance. We recommend using World Nomads because they offer insurance specifically created for sports and adventure trips like ours. You can find out more about them by following the link below. Travel Insurance with World Nomads
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Testimonial:
Company is fantastic as is the people you employ
Mario, your company is fantastic as is the people you employ. Jimmy was probably the best person to get us acquainted with Costa Rica. Bring my phone back to me, will never be forgotten and I will recommend you guys to all my friends and family traveling to Costa Rica. Pura Vida!
Michael T. Multiple Private Transfers May 12, 2019
…started with the best
We were really tired from the flight so it was a relief to have someone waiting for us on time. The vehicle was very good. The driver was so nice and friendly. Our trip started with the best way because of Morpho vans. Thank you!
Zoi D. Private Transfer San Jose Airport to Arenal March 12, 2019
Very Friendly and Professional
Fabian and Jimmy were great! Both are very friendly and professional. Mario and his wife were excellent with communication and planning. Will recommend Morpho to all my friends and family. Gracias y pura vida! ✌️
Lee G. Multiple Private Transfers February 28, 2019
I would recommend this company with the highest of praise and confidence!
Morpho Vans was a huge help to us. We needed a ride 6 hours away and they responded promptly and efficiently and provided us with an excellent car and an even better driver- Jimmy. We called them for every ride we needed in Costa Rica- I would recommend this company with the highest of praise and confidence!
Mary Ellen M. Multiple Private Transfers January 8, 2019
Excellent service with Morpho Vans on our trip to Costa Rica!
Excellent service with Morpho Vans on our trip to Costa Rica! We had two families of 4 people and all trips were great. SJO to Jaco area in a van for 8 people (with free WIFI), then Jaco to Lost Igurano resort, which is a 5+ hour trip on winding roads, and finally a trip back to the airport at 4 am. Drivers always arrived early but were fine waiting for us. We stopped at local restaurants for great meals. All trips were safe and efficient. I highly recommend if you are looking for transportation in Costa Rica.
Joel S. Multiple Private Transfers January 7, 2019
Service is amazing!
Service is amazing! Our flights were cancelled and Morpho Vans were so easy to deal with, they just rescheduled our service with no hesitation! We travelled in style from San Jose to Santa Teresa! Will definitely be using this service again, very happy!
Angela P. Multiple Private Transfers December 8, 2018
Thank you Morpho Vans for your courteous and professional help
Thank you Morpho Vans for your courteous and professional help. Our fabulous vacation to Costa Rica started and ended with your drivers, Santos and Henry. They were very helpful and informative for our first trip to Costa Rica. Thank you and we look forward to our next trip!
Scott W. Private Transfer Liberia City to Conchal / Flamingo - Round Trip December 2, 2018
This service was AMAZING!
This service was AMAZING! I am still blown away by the experience. The drivers were amazing! The vans were great as well! They offered WIFI on the vans and were very comfortable and spacious. Definitely better than renting a car and trying to find your way around Costa Rica. I loved that the drivers wanted to make sure we enjoyed our vacation and were willing to stop at any place we wanted to make sure we got the most out of our vacation! They even pointed out great places to shop and eat along the way and they even pointed out the animals that they saw too! I highly recommend this service for anyone traveling around Costa Rica!
Andrea D. Multiple Private Transfers November 30, 2018
…very friendly, nice, and a great driver.
Jimmy the driver who took us from San Jose airport to Tabacon was very friendly, nice, and a great driver. Thank you!
Matthew L. Multiple Private Transfers November 28, 2018
…less expensive and more convenient option
Our overall experience with Morpho Vans was excellent. All the drivers very friendly and helpful. The actual vehicles were great. It turned out to be a less expensive and more convenient option for both doing day long trips or inter-city transport than other public means. We were 4 adults and 3 children with many bags. We highly recommend Morpho Vans.
Shekhar K. Multiple Private Transfers September 3, 2018
Very friendly and extremely efficient
The drivers were awesome--very friendly and extremely efficient. They are always on time and our travel experience in Costa Rica went extremely smooth. I highly recommend this service to anyone who is getting ready to travel to Costa Rica. We will definitely use this service again!!
Karen L. Multiple Private Transfers August 14, 2018
Punctual, friendly and helpful
All our drivers were punctual, friendly and helpful. The all went out of there way to show us something special on all of our trips. I would highly recommend Morpho Vans!
Robin M. Multiple Private Transfers August 12, 2018
Very reassuring and accommodating
We are always very nervous when scheduling transfer services during traveling. Mario and the staff made the scheduling very easy. He was quick to respond. The group was very reassuring and accommodating as we had flight changes and times due to weather. So easy to work with!!
Nancy G. Multiple Private Transfers August 11, 2018
Delivered as promised
Everything was delivered as promised. Our drivers were very courteous and accommodating and very punctual. Will definitely be using Morpho Vans again!
Michael G. Private Transfer San Jose Airport to Santa Teresa van-switch July 19, 2018
Great experience
Great experience from start to finish with Morpho vans. We used them for three legs of our trip and each time the driver was there BEFORE the scheduled meeting time which was wonderful.
Jennifer T. Private Transfers July 16, 2018