Terms and Conditions
All reservations made by you through this website, as well as the provision of the reserved services, are governed exclusively by the Company’s General Terms and Conditions below, as applicable at the time the order is placed.
General information
Company Name: Morpho Vans – Destino Tropical DT Sociedad Anónima
Email: [email protected]
Phone: +506 2479-7150
Webiste: www.morphovans.com
Description of the Reservation/Payment Process
Morpho Vans sells private transportation services and tours in Costa Rica.
Reservations for our services can be made through our website, by phone or by email. All reservations are confirmed through our website or in writing by email.
The client is responsible for reading and verifying the details of the services booked and by making payment accepts that all details are correct.
Reservation, Cancellation and Refund Policies
Private Transfers
For Private Transfers reservations full payment must be made no later than 7 days prior to the service.
For Private Transfers traveling between December 10 and January 10 of each year a 25% deposit is required to confirm the reservation. Full payment is due by October 30th. Reservations without payment by this deadline are subject to availability. Reservations made after October 30th must be paid within 7 days of confirmation, otherwise they will be placed on a waiting list. Reservations made after November 30th must be paid within 24 hours of confirmation, otherwise they will be placed on a waiting list.
Shared Transportation
Morpho Vans does not operate shared transportation, but we can make reservations on some shared services such as the Jeep-Boat-Jeep between Arenal and Monteverde. Full payment is required to confirm your space on the shared shuttles.
Multi-day itineraries and hotel reservations
A 25% deposit is required to confirm your reservation. Full payment is due no later than 30 days prior to the date of the tour or service.
Cancellations
All cancellations must be made by email to [email protected] or by using the Contact Form on our website.
Refunds
- Private Transfers: 100% refund will be given for all cancellations received in our office more than 24 hours prior to service. No refunds will be issued for cancellations received in our office less than 24 hours prior to travel. All airport originating service is re-scheduled, free of charge, if your flight is delayed or cancelled for any reason.
- Private Transfers between December 10 and January 10 of each year: 100% of all cancellations received in our office more than 72 hours prior to service will be refunded.
- Shared Transfers: 100% of all cancellations received in our office more than 48 hours prior to the trip will be refunded. No refunds will be issued for cancellations or changes less than 48 hours prior to travel.
- Multi-day itineraries and hotel reservations: 90% of all cancellations received in our office more than 30 days prior to the date of service will be refunded. 50% of all cancellations received in our office between 30 and 15 days prior to the date of service will be refunded. No refunds will be issued for cancellations received in our office less than 15 days prior to the service date or once a tour has begun.
- There are no refunds for service cancellations due to weather factors, natural disasters, epidemics, pandemics among other events or circumstances beyond the control of Morpho Vans.
- National Park tickets are not refundable.
Refunds that apply will be made by the same means in which they were received.
Go to our Data Privacy Policy page
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